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Sean McIver is a Product Owner at MaxContact, responsible for ensuring that the customer's voice is accounted for in every step of the company's Agile SDLC framework.
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Sean has worked his way up through the call centre industry, starting out as a customer service advisor to dialler manager at an award-winning outsourcing provider!
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Putting his passion for people, exceptional customer service, and learning more about others' experiences to good use, Sean hosts Talk Time with MaxContact.
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What makes an exceptional customer journey?
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How do you define customer experience?
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What comes first: customer experience or employee experience?
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What is the difference between customer experience, customer success, and customer excellence?
This podcast host has been trained by our team of podcast ninjas. They know how to transform a podcast interview into an addictive piece of audio....