Get a proposal
Please share the details below and we will be in touch shortly...
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Please share the details below and we will be in touch shortly...
Sarah Nicastro is the Creator and Editor in Chief at Future of Field Service, as well as the Host of the Unscripted podcast, where she takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. She is also the Vice President of Customer Engagement at IFS.
<iframe width="600" height="315" src="https://www.youtube.com/embed/h2EbauoAFp0?si=VXgKeX-bsTPIu-4k" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
After completing her bachelor’s degree in psychology and then her MBA, Sarah intended to get into the non-profit sector, but life had other plans. She began her career in the media with Field Technologies magazine never even having heard the term "field service." Expecting to grow bored quickly, she was surprised to fall in love with the layers of evolution and innovation that have kept things interesting for all these years.
<iframe width="600" height="315" src="https://www.youtube.com/embed/FnsNYlYSB4o?si=ICzSpZbDmuxeZvE1" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
Before founding the Future of Field Service, Sarah spent over a decade as Editor-in-Chief at Field Technologies Online. She also fosters collaboration within the IFS customer community, encouraging the sharing of best practices and gathering valuable customer insights to enhance IFS offerings.
<iframe width="600" height="315" src="https://www.youtube.com/embed/cMv91e20wcc?si=1GALZyLBt5i7M56K" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
1
How is technology reshaping field service operations, and what role does digital transformation play in enhancing customer experience and operational efficiency?
2
What emerging trends will most impact field service in the next five years, and how should businesses prepare for these changes?
3
How can field service teams balance customer satisfaction with operational efficiency, especially in high-demand environments?
4
For those entering the field service industry or looking to move into leadership roles, what advice would you give to help them succeed and make a lasting impact?
This podcast host has been trained by our team of podcast ninjas. They know how to transform a podcast interview into an addictive piece of audio....
.webp)
